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UK Utilities Sentiment Index img

UK Utilities Sentiment Index


In collaboration with

UK Utilities Index Snapshot img
  • Key metrics:

  • -23.8%

    Best Net Sentiment: Octopus Energy

  • -68.0%

    Worst Net Sentiment: British Gas

  • 48.3%

    Industry response rate to priority conversation

DataEQ has published its UK Utilities Sentiment Index, revealing how the country’s leading energy providers compare in the eyes of consumers online.

The study tracked over 527 000 tweets about British Gas, Centrica, Octopus Energy, Scottish and Southern Energy, Scottish Power, OVO Energy, EDF Energy and E.ON Energy. The industry scored poorly in Net Sentiment, averaging at -53.6%. This is 9.3 percentage points lower than 2021.

Find drivers of conversation, response rates and times in the full report

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