Case Studies

Insights and solutions that drive ROI

Case Studies View all

How Telkom changed consumer perception on social media

How Telkom changed consumer perception on social media

Data-led insights drive Telkom’s improved brand reputation

DataEQ supports Expo 2020 in uncovering visitor experience insights and trends

DataEQ supports Expo 2020 in uncovering visitor experience insights and trends

Social media data proves critical to tracking hybrid-model exhibition success

X leverages DataEQ’s Arabic Crowd to analyse Saudi cultural trends

X leverages DataEQ’s Arabic Crowd to analyse Saudi cultural trends

Crowdsourcing tech helps social networking leader cut through conversational noise

Virgin Active optimises social media customer service with DataEQ’s Engage solution

Virgin Active optimises social media customer service with DataEQ’s Engage solution

Leading international health club operator focuses on putting customer service first

DHL delivers social media service excellence with DataEQ’s Engage solution

DHL delivers social media service excellence with DataEQ’s Engage solution

Global leader in express logistics optimises social customer service strategy

African Bank adopts customer-centric approach on social media

African Bank adopts customer-centric approach on social media

Major retail bank enhances social service strategy with Engage platform

Absa transforms digital customer service and experience

Absa transforms digital customer service and experience

Leading African bank embraces digital change to drive performance with DataEQ

Santam transforms social customer service with DataEQ Engage

Santam transforms social customer service with DataEQ Engage

South Africa's largest short-term insurer optimises digital response strategy

The Shoprite Group place the customer first using social media data

The Shoprite Group place the customer first using social media data

DataEQ’s Analyse platform used by multiple business units to benchmark performance and identify pain points that...

Liberty makes better business decisions by listening to customers online

Liberty makes better business decisions by listening to customers online

DataEQ's reports and Analyse platform help Liberty place the customer at the heart of business decisions....

Net Sentiment a key metric in Capitec’s path to SA’s largest bank

Net Sentiment a key metric in Capitec’s path to SA’s largest bank

Customer sentiment used to develop responsive client-centric strategy across marketing, product and senior management

Abdul Latif Jameel Motors unlock customer-centricity

Abdul Latif Jameel Motors unlock customer-centricity

DataEQ has helped Abdul Latif Jameel Motors deliver leading customer experience

Data-led communication helps solve Cape Town’s water crisis

Data-led communication helps solve Cape Town’s water crisis

Facing the worst drought in more than 300 years, the City required an innovative strategy to...

Manage risk, improve retention
and deliver a superior customer experience

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