DataEQ has published its second South African ISP Sentiment Index, revealing how seven of the country’s data-only internet service providers compare in the eyes of consumers.
Despite some positive campaigns, South African consumers expressed significant negativity towards ISPs, with an average industry Net Sentiment of -41.2% making it SA’s least liked industry.
Focus of the index:
- Why is Supersonic SA’s most loved ISP?
- Why are ISP’s SA’s most disliked industry?
- What topics are driving customer complaints towards ISPs?
- How influential are campaigns in driving positivity?