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SA Banking Sentiment Index img

South African Banking Sentiment Index


  • Key metrics:

  • 37.5%

    Best Net Sentiment: FNB

  • 9.4%

    Industry Net Sentiment

  • 54.5%

    of sentiment-bearing conversation contained a conduct theme

For the seventh consecutive year, DataEQ has benchmarked consumer sentiment on social media amongst South Africa’s major banks.

Having tracked over four million social media posts about African Bank, Absa, Capitec Bank, Discovery Bank, FNB, Nedbank, Standard Bank and TymeBank from 1 September 2021 to 31 August 2022, this year’s index sees the industry breach barriers to move into net positive territory for the first time.

Find bank rankings, conduct compliance and customer churn rates in the full report

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